Customer Service

In addition to selling machines, Bralyx works with solutions for your business. The customer service area acts based on this ideology to assist the customer after the purchase.

We are a specialized team who take care of the installation, informing about the necessary prerequisites from the electrical part, such as plugs, up to the necessary inputs for tests with the products. In addition, we train the customer and his employees, providing revenue and always putting ourselves at your disposal for any questions whether at this initial stage or at any other time of use of the machine. And finally, we are prepared to solve any problem and do the maintenance that is necessary in your equipment since our commitment is to offer the maximum in quality looking for minimize any inconvenience.

We are sure that this direct relationship with the customer contributes to the high level of Bralyx machines.

Learn more about our services

Spare Parts Distribution Center

Original spare parts can be delivered all around the world.

Material to Support Customers

Manuals, recipes, and guarantee terms.


Instructions for production procedures and ingredients by phone or email.

Technical Support

Technical assistance services.

Start Well

Installation and training (an appointment is required).


Do you have a Bralyx’ equipment and need any assistance?

Customer service